How to Place an International Order:
Before placing an order on our website, please email us at info@candlesuppliescyprus.com with the following information:
- Your Full Name & Business Details
- Your Complete Delivery Address (including Postal / ZIP Code and Country)
- The Exact Items & Quantities you wish to purchase
Once we receive your email, we will calculate the total dimensions and weight of your package, check with our partner shipping carriers to verify if delivery is available to your location, and provide you with an estimated shipping quote.
Arrange Your Own Carrier (Strongly Recommended)
To ensure you get the best possible rates and fastest service, we strongly encourage international customers to arrange their own courier collection (such as DHL, FedEx, UPS, or a local freight forwarder).
- How it works: Simply email us your order details first. Once we confirm availability and prepare your items, we will reply with the exact package dimensions and weight. You can then schedule a pickup directly with your preferred carrier at a time that suits you best!
Important Notes for International Customers:
- Email First: Please do not submit an online order for international delivery before emailing us at info@candlesuppliescyprus.com, as shipping rates calculated at checkout apply to domestic deliveries only.
- Customs, Taxes & Import Duties: International orders may be subject to import duties, value-added taxes (VAT), and customs clearance fees once the package reaches your country. These charges are the sole responsibility of the recipient.
- Customs Delays: Delivery timeframes provided are estimates and do not account for potential holds or inspections by local customs authorities.